Domar Transmission - The Transmission & Differential Specialists
as seen in issue #63 ontariotruckingnews.com
By Liz Roberts
Being able to rely on and trust a company with all your Transmission and Differential needs to keep your truck on the road is important in today's busy and costly world. Trust and reliability is what you'll find at Domar Transmission Ltd.
Founded on strong work ethics and exceptional customer service, Domar Transmission president, Elio Scarpone, has carefully nurtured and grown the business from its humble beginnings as a small garage in 1975 to its now 16 thousand sq. ft. head office facility at 130 Skyway Avenue in Rexdale, Ontario. They also have one other Ontario location in Woodbridge at 116 Ashbridge Circle, and one location at 2073 Logan Avenue, Unit #8 in Winnipeg, Manitoba.
Domar is excited to now offer off-road equipment repair, maintenance, service and sales with its newly launched JRC Equipment division. When your off-road equipment goes down, let JRC Equipment come to you to get you moving again.
Domar Transmission is a family run business with Elio's sons Rick Scarpone as Vice President, Marco Scarpone as Manager and Rick and Marco's uncle Guido Silla as shop Foreman. Elio instilled in his sons an old school value system, which is evident when you walk through the door - the customer is King.
We enjoy this business, said Rick Scarpone. My dad's been in this business in some form since 1960 and he taught me everything I know. We take pride in what we do here. It didn't take long for Rick and Marco to embrace the family-run company. From a young age Rick worked hard and in 1980, he committed to the business full-time. Marco followed suit in 1990.
I used to help my dad everyday after school and during the summer months, he said. My dad's emphasis was on great customer service and my dad and I would make deliveries after five if needed to make sure that a vehicle got back on the road with little down time. One of the key reasons Domar Transmission is able to continually achieve such high customer satisfaction is because of their staff. They employ seven mechanics, and six front end staff at their head office.
Our staff is the reason we've done so well, he said. All of our technicians are the best; they are hard working and will go above and beyond to fix the problem, which the end user doesn't get to see so they deserve recognition for all their hard work and we benefit as a company because of them. Rick said he knows every employee by name and knows their families as well. He, Marco, Guido and Elio pride themselves on providing their staff with a healthy work environment. A talented staff is not the only reason Domar Transmission has done so well over the years. They also have a large inventory on-hand including transmissions for on-road and off-road vehicles, differentials for on- and off-road, clutches for all vehicles and re-manufactured power steering boxes and pumps. Some name brands include Fuller, Fuller Mid-Range, Spicer, Navistar, Rockwell/Meritor, Mack, New Process, Allison and GMC to name a few.
They supply new and re-manufactured drivetrain and steering components quickly when time is of utmost importance and they test every transmission on a Dyno Tester to ensure there are no noises, the air system is working correctly and there are no other problems before it exits the garage bay doors. Domar Transmission is truly your complete Drivetrain shop.
We have two large service bays here at our main location, three bays at our Citywide/GTA location, where our Allison Automatic transmissions are done, and three bays in Winnipeg, he said. We provide service to dealers and OEM's nationwide, and our forte is to service our customers well to save them money.
Domar Transmission provides customers with a full one year nationwide warranty on both parts and labour. They stand behind the products they sell and the service they provide. At Domar you are guaranteed complete satisfaction, the product you want, honesty and little downtime. A dealer recently asked me to deliver two differentials to Kitchener, he said. It was after five but I gladly delivered them myself. We have good hearts and believe in an old school approach to business.
They are also environmentally friendly and ensure the shop stays as clean as possible in such a greasy working environment. They always meet, and often exceed, all government environmental industry standards. Rick said they are pleased to be able to contribute to, and to support their local communities. They have made generous donations to local charities and sports organizations. The business has grown exponentially over the past year and a half and as they look toward the future, they see even more growth, particularly with the new JRC Equipment division.
We've grown by leaps and bounds, Rick said. We are always looking to find better ways to service our customers and to increase speed of delivery - our customers are our priority. With growth comes new and improved ways to market the business. Watch for their brand new website to launch in the coming months. You may also find Domar at local truck shows assisting various dealers they work with. Rick attended the International Truck show in Las Vegas in 2007 to learn about the newest technologies available, and industry changes so that they can continue to stay well ahead of the competition.
And as Elio looks towards the future. Dad is 74 and still likes to come in from time to time, Rick said. But his interests lie in Italy right now and I think he'll be spending a bit more time there. Domar Transmission Ltd. is open Monday to Friday from 8 a.m. to 5 p.m. and their JRC Equipment division is on call 24-7 for all your off-road service needs. For further information call 1-800-387-4883 or for local calls 416-675-2268 or email domar@fcibroadband.com www.domar.ca
Owner Liz Roberts has been a freelance Photojournalist since 1998 and is dedicated to the art of photography. After spending several years honing her behind-the-scenes newspaper skills, Liz has moved forward and with camera in hand, is now offering her photography talents full-time.
A graduate of Loyalist College's Photojournalism program in Belleville Ontario, Liz is an active member of the Canadian Association of Journalists. Passion for her craft enables her to continually evolve as a photographer, which is apparent in her images. Liz's work has been widely published in newspapers and magazines including The Toronto Star, The Globe and Mail, The National Post, Rowing News Magazine, The Catholic Register, Truck News Magazine, Ontario Trucking News and the Sister's of Providence, Providence Pages.